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Q: Who Can Assist Me With My Billing Questions?
A: Our billing team is available to assist you with all of your billing questions. You can reach them at 877-277-5439. They are available Monday – ...
Archives: FAQs
Q: How Accurate Are Your Test Results?
A: Unfortunately lab tests are not always 100% accurate 100% of the time and test results may vary depending on the following:
Where the test ...
Q: How Do I Pay?
A: Our goal is to provide the most cost-effective tools for Care providers to give timely, accurate, and validated information to their patients. We ...
Q: How Do I Get My Test Results?
A: The results will be emailed to you directly from our Lab in Orlando, FL. You can also login into our patient portal. Please allow ...
Q: What is Your Refund, Cancellation and Replacement Policy?
A: Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or ...
Q: How Long Will Test Kits Take to Ship?
A: Due to an increase in demand, it may take up to 2-3 business days after your order is placed for kits to leave ...
Q: Can I Order Medical Tests Online?
A: Yes, patients can be book appointments at out facility and/or order test kits on our website. Appointments will be scheduled by the patient at ...
Q: Which COVID Tests Should I Get?
A: There are a few different types of COVID tests: Antibody test, PCR Test, Rapid Antigen Test. Each one has its advantages.
The Finger ...
Q: Will My Information Remain Private?
A: Your information will remain private within our Laboratory. We only store samples long-term if you have consented on the requisition form. If you ...
Q: Are You A Certified Lab?
Yes. Labs are not regulated at the State level but at the Federal level. You can search for our lab on the CDC/CLIA website: https://www.cdc.gov/clia/LabSearch.html